Full Technical Support for Small business

A 'Technical Manager' but only when you need one!

Many smaller businesses can't afford the "luxury" of a full time technical manager, nor in truth do they need one. The answer would logically be to employ a highly qualified resource as a part time employee but this is not usually possible. What's the alternative?

AQCT have been acting as an 'external' part time technical resource for small organisations for a number of years and the advantages have been clear to all involved. Our approach is to get to know your organisation and work in a bespoke manner that really fits your needs.

Typically a member of the AQCT team will coach, mentor and support key individuals within the client company, usually the Owner/Manager and a suitable individual who is not ready for the Technical Managers job yet. This combination provides many advantages including:

Only paying the cost of the Technical Manager when you actually need them
Giving the Owner / Manager a technical contact to assist in the higher level issues such as developing and rationalising the systems, helping with internal, external and third party audits
Being there when the Environmental Health Officer or customer auditor is due to visit
Strongly championing quality and, when applicable food safety, at all levels within the business
Developing systems that are logical and easy to follow for the day to day running of the technical aspects of the business
Developing the 'junior' member of staff, agreeing actions and schedules between visits. Guiding and stretching them through the routine, daily tasks before coaching them through the higher level processes
Being there 'at the end of the phone' as a mentor, support and point of reference for the 'junior' member of staff when they are unsure of an issue
External objectivity and the ability to challenge; not being part of the organisation's management team means the we do not have an internal agenda or corner to fight
No company contributions or redundancy packages to consider when you no longer need the services.

Call AQCT on 0191 275 5000 to discuss how having an external Technical Support Specialist can take the pressure off your managers whilst developing your staff.